The Kinnosa Solution. To address our
customers´ explicit need for an integrated, automated and transparent warranty and claims
management system, First Trace has begun development on a Warranty and Claims
Management solution, powered by Kinnosa. This ground-breaking new system, set for early 2008 release, bridges the
critical gap between customer service, quality, and engineering departments in order to
align the actions of those diagnosing the problem with those solving it. The Warranty and Claims Management solution will
allow users to track warranty information, determine whether the equipment is covered by
warranty, monitor warranty repairs and customer claims, capture and analyze warranty-service
costs, and file and track warranty claims.
Warranty and Claims Management, powered by Kinnosa, will be a comprehensive solution that utilizes legacy systems and data stored
in disparate or distributed data repositories. The solution will have built-in adapters that
allow it to communicate with other systems and access data from multiple repositories,
using the program interface of your choice. This solution will eliminate the problems
caused by vital data being scattered across a distributed organization, allowing users to
easily access the single version of the truth, with changes immediately reflected
throughout the system. Utilized in conjunction with Kinnosa Workflow, the Warranty and Claims Management solution will ensure
efficient collaboration with upstream and downstream partners to enable the entire value
chain to contribute to problem resolution and quality improvement initiatives.
The Warranty and Claims Management solution will leverage current technology and system investments to streamline the
warranty process by recognizing and implementing best practices. It provides a platform
from which to build partner-interfacing systems to improve collaborative innovation
based on shared warranty data.
Why Is It Important? Kinnosa
interfaces and leverages existing technology systems to effectively utilize warranty
and field data in securing deeper insights about quality, engineering and manufacturing
processes. Data distributed across the organization is organized and analyzed in a
cohesive manner to allow for continuous improvements to the engineering and
manufacturing process. The Warranty and Claims Management solution will complement technical capabilities with a
knowledge base to enable faster diagnostics and more effective root cause
identification. When combined with collaborative tools like Workflow, this solution
will make it easier to achieve a single, connected value chain.
By recognizing and feeding product failure info into the design process, our customers
can allow for early diagnosis and prevent repeated failures. With product development
cycles being compressed, the importance of information flow about these failures
across the engineering function cannot be overstressed. By installing Kinnosa,
you will quickly get a handle on an expensive, yet often ignored aspect of your
business.
What Is The Value To Your Business? Warranty and Claims Management, powered by Kinnosa,
is scientific and accurate enough to add real value to your engineering and manufacturing
operations in a number of ways. Immediate value will be recognized from greater insight into
supplier cost recovery, as well as reduced per-unit warranty costs, warranty process cycle time
and claim overpayment. This solution will also help customers understand defect analysis and the
service lifecycle of products, providing them with the ability to identify opportunities to reduce
cycle times, increase revenue and decrease costs.
Instituting Kinnosa within your organization will be extremely quick and simple,
requiring little setup and training time. Within a short period of time, Kinnosa will lead
to greater efficiency and higher ROI for the service department and organization as a whole. We
will help our customers reduce unnecessary payments on fraudulent claims, drastically improve the
quality of their warranty service, increase their warranty cost recovery and implement analytics
that will help them gain control over their warranty business.
The Warrant and Claims Management solution will add significant value to your business by allowing you to:
- Flag fraudulent or inaccurate claims
- Improve data quality for effective analytics
- Identify critical exceptions for early diagnosis
- Reduce detection-to-correction cycles
- Improve product quality
- Lower costs
- Improve customer satisfaction
- Improve brand perception in the marketplace
Benefits of Kinnosa. All Kinnosa
solutions are designed to increase your overall process efficiency, save you time and
increase your ROI. The Warranty and Claims Management solution is no different. The integrated functionality will allow
the software to interface with other applications to allow for efficient warranty and
claims management. The benefits of this solution include:
- Improved customer service
- Increased service delivery and access to relevant information
- Increased speed and efficiency
- Better decision making with accurate and up-to-date information
- Increased levels of collaboration internally and externally
- Regular reporting of process analytics
- Improved record search
- Secured data management with privacy regulations
- Collaborative resolution of warranty and quality problems
- Improved partnerships with other organizations
- Increased operational agility
- Streamlined warranty and claims management processes leading to better visibility of warranty information
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