//----------DHTML Menu Created using AllWebMenus PRO ver 5.3-#858---------------
//C:\Users\tsimpson\Documents\First Trace\Web\temp.firsttrace.com\site\support-menu.awm
var awmMenuName='support-menu';
var awmLibraryBuild=858;
var awmLibraryPath='/awmdata';
var awmImagesPath='/awmdata/support-menu';
var awmSupported=(navigator.appName + navigator.appVersion.substring(0,1)=="Netscape5" || document.all || document.layers || navigator.userAgent.indexOf('Opera')>-1 || navigator.userAgent.indexOf('Konqueror')>-1)?1:0;
if (awmAltUrl!='' && !awmSupported) window.location.replace(awmAltUrl);
if (awmSupported){
var nua=navigator.userAgent,scriptNo=(nua.indexOf('Chrome')>-1)?2:((nua.indexOf('Safari')>-1)?7:(nua.indexOf('Gecko')>-1)?2:((nua.indexOf('Opera')>-1)?4:1));
var mpi=document.location,xt="";
var mpa=mpi.protocol+"//"+mpi.host;
var mpi=mpi.protocol+"//"+mpi.host+mpi.pathname;
if(scriptNo==1){oBC=document.all.tags("BASE");if(oBC && oBC.length) if(oBC[0].href) mpi=oBC[0].href;}
while (mpi.search(/\\/)>-1) mpi=mpi.replace("\\","/");
mpi=mpi.substring(0,mpi.lastIndexOf("/")+1);
var e=document.getElementsByTagName("SCRIPT");
for (var i=0;i<e.length;i++){if (e[i].src){if (e[i].src.indexOf(awmMenuName+".js")!=-1){xt=e[i].src.split("/");if (xt[xt.length-1]==awmMenuName+".js"){xt=e[i].src.substring(0,e[i].src.length-awmMenuName.length-3);if (e[i].src.indexOf("://")!=-1){mpi=xt;}else{if(xt.substring(0,1)=="/")mpi=mpa+xt; else mpi+=xt;}}}}}
while (mpi.search(/\/\.\//)>-1) {mpi=mpi.replace("/./","/");}
var awmMenuPath=mpi.substring(0,mpi.length-1);
while (awmMenuPath.search("'")>-1) {awmMenuPath=awmMenuPath.replace("'","%27");}
document.write("<SCRIPT SRC='"+awmMenuPath+awmLibraryPath+"/awmlib"+scriptNo+".js'><\/SCRIPT>");
var n=null;
awmzindex=995;
}

var awmImageName='';
var awmPosID='';
var awmSubmenusFrame='';
var awmSubmenusFrameOffset;
var awmOptimize=0;
var awmHash='DUWGUWDCTAFUUIMWUKHYXP';
var awmNoMenuPrint=1;
var awmUseTrs=0;
var awmSepr=["0","","",""];
var awmMarg=[0,0,0,0];
function awmBuildMenu(){
if (awmSupported){
awmImagesColl=["plus-bk.png",16,16,"plus.png",16,16,"minus.png",16,16,"NEW!-Splash2.gif",32,32];
awmCreateCSS(0,1,0,n,n,n,n,n,'none none none none','0px 0px 0px 0','#000000 #000000 #000000 #000000','0px 0px 0px 0',0,'0px / 0px');
awmCreateCSS(1,2,0,'#F7F5F5','#817D79',n,'11px Tahoma',n,'solid solid solid solid','1px 1px 1px 1','#A6A4A0 #595754 #595754 #A6A4A0','8px 10px 8px 10',1,'0px / 0px');
awmCreateCSS(0,2,0,'#FFFFFF','#32302F',n,'bold 11px Tahoma',n,'solid','1','#808080','8px 10px 8px 10',1,'0px / 0px');
awmCreateCSS(1,2,0,'#F7F5F5','#817D79',n,'11px Tahoma',n,'solid solid solid solid','1px 1px 1px 1','#A6A4A0 #595754 #595754 #A6A4A0','8px 10px 8px 10',0,'0px / 0px');
awmCreateCSS(0,2,0,'#FFFFFF','#32302F',n,'bold 11px Tahoma',n,'solid','1','#808080','8px 10px 8px 10',0,'0px / 0px');
awmCreateCSS(0,1,0,n,n,n,n,n,'solid','0','#000066','0px 0px 0px 0',0,'0px / 0px');
awmCreateCSS(1,2,0,'#000000','#CBCAC8',n,'11px Tahoma',n,'solid','1','#32302F','6px 10px 6px 10',1,'0px / 0px');
awmCreateCSS(0,2,0,'#FFFFFF','#32302F',n,'11px Tahoma',n,'solid','1','#32302F','6px 10px 6px 10',1,'0px / 0px');
awmCreateCSS(1,2,0,'#000000','#CBCAC8',n,'11px Tahoma',n,'solid','1','#32302F','6px 10px 6px 10',0,'0px / 0px');
awmCreateCSS(0,2,0,'#FFFFFF','#32302F',n,'11px Tahoma',n,'solid','1','#32302F','6px 10px 6px 10',0,'0px / 0px');
awmCF(3,0,0,-11,-8);
var s0=awmCreateMenu(0,0,0,0,1,0,0,0,0,10,10,0,0,0,0,1,0,n,n,100,1,0,0,0,220,-1,1,200,200,0,0,0,"0,0,0",n,n,n,n,n,n,n,n,0,0,1,1,1,0,0,0,1,0);
it=s0.addItemWithImages(1,2,2," &nbsp;SUPPORT AT-A-GLANCE",n,n,"",n,n,n,3,3,3,n,n,n,"/index-4.html",n,n,n,"/index-4.html",n,0,0,2,n,n,n,n,n,n,0,0,0,0,0,n,n,n,0,0,0,0,n);
it=s0.addItemWithImages(1,2,2," &nbsp;SUPPORT PLANS",n,n,"",n,n,n,3,3,3,0,1,2,"/support-plans.html",n,n,n,"/support-plans.html",n,0,0,2,n,n,n,n,n,n,0,0,0,0,0,n,n,n,0,0,0,1,n);
var s1=it.addSubmenu(0,0,0,1,3,0,0,5,1,1,0,n,n,100,0,6,0,-1,1,200,200,0,0,"0,0,0",0,"1,0,1,1,1,1,15,0,1,1",1);
it=s1.addItem(6,7,7,"OVERVIEW",n,n,"","/support-plans.html",n,n,n,"/support-plans.html",n,0,0,2,0,0,2,n);
it=s1.addItem(6,7,7,"PLATINUM SUPPORT",n,n,"","/support-platinum-plan.html",n,n,n,"/support-platinum-plan.html",n,0,0,2,0,0,3,n);
it=s1.addItem(6,7,7,"GOLD SUPPORT",n,n,"","/support-gold-plan.html",n,n,n,"/support-gold-plan.html",n,0,0,2,0,0,4,n);
it=s1.addItem(6,7,7,"SILVER SUPPORT",n,n,"","/support-silver-plan.html",n,n,n,"/support-silver-plan.html",n,0,0,2,0,0,5,n);
it=s1.addItem(6,7,7,"PERSONALIZED OPTIONS",n,n,"","/support-options.html",n,n,n,"/support-options.html",n,0,0,2,0,0,6,n);
it=s0.addItemWithImages(1,2,2," &nbsp;ONLINE GUIDE",n,n,"",n,n,n,3,3,3,0,1,2,"/support-guide.jsp",n,n,n,"/support-guide.jsp",n,0,0,2,n,n,n,n,n,n,0,0,0,0,0,n,n,n,0,0,0,7,n);
var s1=it.addSubmenu(0,0,0,1,3,0,0,5,1,1,0,n,n,100,0,1,0,-1,1,200,200,0,0,"0,0,0",0,"1,0,1,1,1,1,15,0,1,1",1);
it=s1.addItem(6,7,7,"GUIDEBOOK",n,n,"","/support-guide.jsp",n,n,n,"/support-guide.jsp",n,0,0,2,0,0,8,n);
it=s1.addItem(6,7,7,"MAKING SUPPORT REQUESTS",n,n,"","/support-making-requests.jsp",n,n,n,"/support-making-requests.jsp",n,0,0,2,0,0,9,n);
it=s1.addItem(6,7,7,"HOLIDAY SCHEDULE",n,n,"","/support-holiday-schedule.jsp",n,n,n,"/support-holiday-schedule.jsp",n,0,0,2,0,0,23,n);
it=s1.addItem(6,7,7,"COVERAGE HOURS",n,n,"","/support-coverage-hours.jsp",n,n,n,"/support-coverage-hours.jsp",n,0,0,2,0,0,10,n);
it=s1.addItem(6,7,7,"RELEASES &amp; BUG FIXES",n,n,"","/support-releases-updates.jsp",n,n,n,"/support-releases-updates.jsp",n,0,0,2,0,0,11,n);
it=s1.addItem(8,9,9,"LEVELS OF SERVICE",n,n,"","",n,n,n,n,n,0,0,2,0,0,12,n);
it=s1.addItem(6,7,7,"HOW TO SUBSCRIBE",n,n,"","/support-how-to-subscribe.jsp",n,n,n,"/support-how-to-subscribe.jsp",n,0,0,2,0,0,35,n);
it=s0.addItemWithImages(3,4,4," &nbsp;RESOURCES",n,n,"",n,n,n,3,3,3,0,1,2,"",n,n,n,n,n,0,0,2,n,n,n,n,n,n,0,0,0,0,0,0,0,0,0,0,0,25,n);
var s1=it.addSubmenu(0,0,0,1,3,0,0,5,1,1,0,n,n,100,0,5,0,-1,1,200,200,0,0,"0,0,0",0,"1,0,1,1,1,1,15,0,1,1",1);
it=s1.addItem(6,7,7,"DATA SHEETS",n,n,"","/support-resource-datasheets.jsp",n,n,n,"/support-resource-datasheets.jsp",n,0,0,2,0,0,32,n);
it=s1.addItem(6,7,7,"PRODUCT DOCUMENTATION",n,n,"","/support-product-documentation.jsp?menu=support",n,n,n,"/support-product-documentation.jsp?menu=support",n,0,0,2,0,0,33,n);
it=s1.addItem(6,7,7,"TECHNICAL DOCUMENTS",n,n,"","/support-resources-tech-documents.jsp",n,n,n,"/support-resources-tech-documents.jsp",n,0,0,2,0,0,34,n);
it=s0.addItemWithImages(3,4,4," &nbsp;DOWNLOADS &amp; TRANSFERS",n,n,"",n,n,n,3,3,3,0,1,2,"",n,n,n,n,n,0,0,2,n,n,n,n,n,n,0,0,0,0,0,0,0,0,0,0,0,18,n);
var s1=it.addSubmenu(0,0,0,1,3,0,0,5,1,1,0,n,n,100,0,3,0,-1,1,200,200,0,0,"0,0,0",0,"1,0,1,1,1,1,15,0,1,1",1);
it=s1.addItem(6,7,7,"PRODUCT RELEASES",n,n,"","/support-product-downloads.jsp",n,n,n,"/support-product-downloads.jsp",n,0,0,2,0,0,24,n);
it=s1.addItem(6,7,7,"SERVICE PACKS",n,n,"","/support-service-pack-downloads.jsp",n,n,n,"/support-service-pack-downloads.jsp",n,0,0,2,0,0,20,n);
it=s1.addItem(6,7,7,"EBFs / UPDATES",n,n,"","/support-ebf-update-downloads.jsp",n,n,n,"/support-ebf-update-downloads.jsp",n,0,0,2,0,0,19,n);
it=s1.addItem(6,7,7,"FILE TRANSFER",n,n,"","/support-file-transfer.html",n,n,n,"/support-file-transfer.html",n,0,0,2,0,0,21,n);
it=s0.addItemWithImages(3,4,4," &nbsp;SUPPORT POLICIES",n,n,"",n,n,n,3,3,3,0,1,2,"",n,n,n,n,n,0,0,2,n,n,n,n,n,n,0,0,0,0,0,n,n,n,0,0,0,26,n);
var s1=it.addSubmenu(0,0,0,1,3,0,0,5,1,1,0,n,n,100,0,4,0,-1,1,200,200,0,0,"0,0,0",0,"1,0,1,1,1,1,15,0,1,1",1);
it=s1.addItem(6,7,7,"TERMS AND CONDITIONS",n,n,"","/support-policies.jsp",n,n,n,"/support-policies.jsp",n,0,0,2,0,0,27,n);
it=s1.addItem(6,7,7,"PROBLEM RESPONSE TIME",n,n,"","/support-response-time.jsp",n,n,n,"/support-response-time.jsp",n,0,0,2,0,0,29,n);
it=s1.addItem(6,7,7,"END OF SERVICE LIFE POLICY",n,n,"","/support-eosl-policy.jsp",n,n,n,"/support-eosl-policy.jsp",n,0,0,2,0,0,28,n);
it=s0.addItemWithImages(1,2,2," &nbsp;CASE MANAGEMENT",n,n,"",n,n,n,3,3,3,n,n,n,"/case-mgmnt.html",n,n,n,"/case-mgmnt.html",n,0,0,2,n,n,n,n,n,n,0,0,0,0,0,n,n,n,0,0,0,22,n);
it=s0.addItemWithImages(1,2,2," &nbsp;LICENSE ACTIVATION",n,n,"",n,n,n,3,3,3,n,n,n,"/support-license-activation.jsp",n,n,n,"/support-license-activation.jsp",n,0,0,2,n,n,n,n,n,n,0,0,0,0,0,0,0,0,0,0,0,30,n);
it=s0.addItemWithImages(1,2,2," &nbsp;CONTACT SUPPORT",n,n,"",n,n,n,3,3,3,n,n,n,"/support-contact-support.html",n,n,n,"/support-contact-support.html",n,0,0,2,n,n,n,n,n,n,0,0,0,0,0,n,n,n,0,0,0,31,n);
s0.pm.buildMenu();
}}